Frequently Asked Questions
Everything you need to know about OMNIA Brush and your order.
What makes OMNIA brushes different from other professional brands?
OMNIA brushes are handcrafted by master artisans using premium materials. We offer both high-grade natural hair and our proprietary Omnilux synthetic filaments, which are engineered to mimic natural hair texture for superior product pickup and release.
Do you offer international shipping?
Yes, we ship our professional beauty tools worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I clean and maintain my OMNIA brushes?
To preserve the longevity of your brushes, we recommend using a gentle brush cleanser or mild soap. Avoid submerging the ferrule in water and always lay brushes flat to dry to prevent moisture from damaging the wooden handle or adhesive.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on brushes that have been used or washed.
Are OMNIA brushes cruelty-free?
Yes, OMNIA is committed to ethical practices. Our synthetic Omnilux line is 100% vegan and cruelty-free, and our natural hair brushes are sourced responsibly through ethical suppliers.
Can I track my order after it has been placed?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.